Boon Sappaya Thai Massage – Terms and Conditions

Please read the following terms and conditions carefully before scheduling a massage appointment with Boon Sappaya Thai Massage. By booking a session with us, you agree to adhere to these terms and conditions.

Booking and Appointments:

Appointment Confirmation: Your massage appointment is confirmed upon receipt of payment or a valid booking deposit.

Cancellation Policy: We understand that plans may change. If you need to reschedule or cancel your appointment, please provide at least 24 hours’ notice. We are unable to offer refunds for cancellations made within 24 hours of your scheduled appointment.

Arrival Time: Please arrive 5-10 minutes before your appointment to ensure you receive your full treatment duration. Late arrivals may result in a shortened session to accommodate other scheduled clients.

Health and Safety:

Health Disclosure: It is your responsibility to inform our therapist of any medical conditions, allergies, injuries, or specific concerns that may affect your massage experience or safety.

Consultation Form: If you are a first-time customer or if your health condition has changed since your last session with us, we kindly request that you take a moment to complete our consultation form before scheduling your next massage with us. Your safety and comfort are our top priorities, and by gathering some basic information about your health and any specific concerns you may have, we can tailor our services to best meet your needs.
Your information will be kept strictly confidential, and it will only be used to enhance your massage session.

Pregnancy and Medical Conditions: If you are pregnant or have any medical conditions or concerns, consult with your healthcare provider before scheduling a massage. Inform our therapist of any pregnancy-related or medical issues.

Contraindications: Some massage techniques may not be suitable for certain medical conditions. Our therapist will adjust the treatment accordingly, but it is crucial to provide complete and accurate health information.

Privacy and Respect:

Privacy: We respect your privacy and maintain strict confidentiality regarding your personal information and health history.

Professional Conduct: We uphold the highest standards of professionalism. Any inappropriate behaviour or requests will result in immediate termination of the session, and the full session fee will apply.

Payment:
Payment Methods: We accept various payment methods, including cash, and/or credit/debit cards.

Deposit and Full Payment: We kindly request a booking deposit of £25 for any duration or any treatment. The remaining will be paid at the reception desk before the treatment starts.

Customer Satisfaction Guarantee: If you are not satisfied with the treatment within the initial 15 minutes of the session, you are entitled to request a refund.

Liability:
Liability Release: Boon Sappaya Thai Massage and its therapists are not liable for any injury, loss, or damage to personal property during or after your massage session. You voluntarily assume all risks associated with the treatment.

Feedback: Your feedback is valuable to us. If you have any concerns or suggestions regarding your massage experience, please communicate them with our therapist or contact us after your session.