BOON SAPPAYA THAI MASSAGE – TERMS & CONDITIONS

1. Our Role

Boon Sappaya Thai Massage operates as a booking and administrative platform connecting clients with independent self-employed therapists.
Each treatment is provided by the named therapist, who is the principal service provider.

2. Acceptance of Terms

By making a booking with Boon Sappaya Thai Massage, you confirm that you have read, understood, and agreed to these Terms & Conditions.

3. Booking & Appointments

  • Appointments may be booked online, via booking platforms, or in person
  • All bookings are subject to availability
  • A booking is only confirmed upon receipt of:
    • Full payment, or
    • A valid card guarantee, or
    • A required deposit

4. Pricing & Payment

  • Treatment prices are displayed at the time of booking
  • Payments may be collected by Boon Sappaya Thai Massage as agent on behalf of the therapist
  • Payments are transferred to therapists after agreed commissions and fees

5. Deposit & Payment Structure

Monday–Thursday Bookings

  • New customers must pay a £20 deposit per person per treatment hour
    (e.g. 90-minute treatment = £30 deposit)

Friday–Sunday Bookings

  • Full payment is required in advance for all customers

Cash Payment Option

  • Customers wishing to pay in cash must complete a bank transfer via payment link
  • Payment must be made within 30 minutes of booking request
  • Unpaid bookings will be automatically released
  • Booking is confirmed only after payment is received

6. Treatment Time & Late Arrival

  • Treatment time begins at the scheduled appointment time
  • Clients must arrive at least 5 minutes before the appointment
  • All treatment durations include:
    • Preparation
    • Changing time
    • Room turnover
  • Hands-on treatment time may be slightly shorter than total booking duration
  • Sessions end slightly before scheduled finish time
  • Late arrivals will result in reduced treatment time without price reduction

7. Cancellation Policy

  • More than 24 hours → No charge
  • Less than 24 hours → 50% charge
  • Less than 3 hours before appointment → 100% charge
  • No-show → 100% charge

Appointments cancelled within 3 hours or not attended are charged in full, as the time has been reserved exclusively and cannot be reallocated.

8. Rescheduling Policy

  • More than 24 hours → No charge
  • Less than 24 hours → 50% charge
  • Same-day reschedule (minimum 3 hours notice):
    • Allowed once only
    • Subject to availability
  • Failure to attend a rescheduled appointment → 100% charge

9. Non-Refundable Policy

  • All payments, including deposits and prepaid treatments, are non-refundable.
  • This includes cancellations, late arrivals, and no-shows.
  • Payment is required prior to the start of the treatment. If the client feels dissatisfied within the first 10 minutes, the treatment may be stopped and a refund may be requested, subject to the therapist’s agreement.
  • Any request to end the treatment under the 10-minute satisfaction policy must be raised with the therapist within the first 10 minutes of the session.

    10. Health & Consultation

    • Clients must complete a consultation form prior to treatment
    • Clients must disclose:
      • Medical conditions
      • Injuries
      • Any relevant concerns
    • Treatments are provided based on the information supplied

    11. Service Responsibility

    The therapist is responsible for:

    • Delivery of the treatment
    • Professional standards
    • Clinical suitability of the service

    The therapist may refuse or stop a treatment where appropriate.

    12. No-Show & Payment Enforcement

    • By providing payment details, you authorise charges in accordance with this policy
    • You acknowledge that:
      • Boon Sappaya Thai Massage acts as a booking agent and facilitator
      • Appointment time is reserved on behalf of independent therapists
    • Charges represent:
      • Loss of therapist time
      • Administrative and operational costs
    • The business reserves the right to:
      • Require settlement of outstanding balances
      • Refuse future bookings unless paid in advance

    13. Complaints & Refunds

    • Concerns regarding treatment quality must be raised promptly
    • Boon Sappaya may assist administratively
    • However, responsibility for treatment delivery remains with the therapist

    14. Chargeback & Dispute Protection

    By agreeing to these Terms, you acknowledge that:

    • Appointment time is reserved exclusively for you
    • Boon Sappaya acts as a booking intermediary
    • Charges are fair and reflect industry standards

    In the event of a dispute, evidence may include:

    • Booking confirmations
    • Timestamped communications (e.g. Treatwell / WhatsApp)
    • Therapist allocation records
    • This policy

    15. Liability

    • Treatments are undertaken at the client’s own discretion
    • Neither Boon Sappaya nor the therapist shall be liable except where required by law

    16. Privacy & Conduct

    • All client information is handled confidentially
    • Inappropriate behaviour will result in immediate termination of the session

    17. Right to Refuse Service

    Boon Sappaya Thai Massage reserves the right to refuse, cancel, or restrict bookings at its discretion, including where:

    • Previous no-show or late cancellation has occurred
    • Outstanding balances remain unpaid
    • Payment requirements are not fulfilled